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Banking/Finance

Lost Bank Card

The Japanese you need for Lost Bank Card, in natural keigo. Procedure flow · NG warnings · 9-language parallel translations

Synergia Editorial Team

What this page helps you say in Japan

This page focuses on Lost Bank Card and teaches useful Japanese phrases for daily life in Japan, including natural replies, polite alternatives, and practical wording for foreigners living in Japan.

What You'll Learn on This Page

Practice Phrases (10 Total)

キャッシュカードを紛失してしまいました

キャッシュカードをふんしつしてしまいました

I have lost my ATM card.

POINT 無くした is an everyday way to say you lost something. 紛失してしまいました is a more formal report of the loss. Tell the bank what was lost and ask what to do next.

カードの利用を停止していただきたいのですが

カードのりようをていしていただきたいのですが

I'd like to suspend card usage.

POINTFirst request in case of emergency

盗難の可能性があります

とうなんのかのうせいがあります

There's a possibility it was stolen.

POINTSometimes a police report is required

口座名義は○○、生年月日は○○です

こうざめいぎは○○、せいねんがっぴは○○です

My account name is ○○, date of birth ○○.

POINTYou will always be asked to confirm your identity.

最後に使ったのは○月○日の○○駅付近です

さいごにつかったのは○がつ○にちの○○えきふきんです

I last used it on ○/○ near ○○ station.

POINTOrganize memory to confirm unauthorized use

不正利用がないか確認していただけますか

ふせいりようがないかかくにんしていただけますか

Could you check for any unauthorized use?

POINT“Unauthorized use” is more appropriate than “abuse”

警察には既に届出を出しております

けいさつにはすでにとどけでをだしております

I've already filed a report with the police.

POINTInform whether or not theft or loss has been reported.

カードの再発行をお願いしたいのですが

カードのさいはっこうをおねがいしたいのですが

I'd like to request card reissue.

POINT “もう一度作って” → “再発行”

再発行の手数料はいくらかかりますか

さいはっこうのてすうりょうはいくらかかりますか

How much is the reissue fee?

POINTGenerally around 1,100 yen

新しいカードはいつ頃届きますか

あたらしいカードはいつごろとどきますか

When will the new card arrive?

POINTUsually sent by registered mail within 1-2 weeks

Frequently Asked Questions

Q. What should you start when you notice something is missing?
A. First, call your bank/credit card company's Lost/Theft Hotline (available 24 hours a day). Next, file a loss or theft report with the police.
Q. What is the compensation in case of unauthorized use?
A. Cash cards are covered by the Depositor Protection Act, and credit cards are covered by each company's compensation system, which covers damage up to a certain period of time from the time of notification.
Q. What about withdrawals until reissue?
A. You can withdraw money by presenting your identification documents at the counter. Supports passbook + notification stamp or alternative identity verification.
Q. Will the password change?
A. Set a new PIN when reissuing. The old card number will become invalid.
Q. What if I lose my card overseas?
A. Make an international call to the emergency contact number on the back of your card. Each company has Japanese-speaking operators available 24 hours a day.

Other Pages in This Pack

Government office/administration

daily life