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Medical/Health

Japanese Hospital Reception Phrases for Foreigners

Describe symptoms clearly, understand instructions, and navigate Japanese healthcare with confidence. Real examples · NG warnings · 9-language parallel translations

Synergia Editorial Team

What this page helps you say in Japan

This page focuses on Japanese Hospital Reception Phrases for Foreigners and teaches useful Japanese phrases for daily life in Japan, including natural replies, polite alternatives, and practical wording for foreigners living in Japan.

What You'll Learn on This Page

Practice Phrases (8 Total)

初めての受診です

はじめてのじゅしんです

This is my first visit to this hospital.

POINTPatient speaking: tell reception that you have not visited this hospital before.

マイナ保険証か資格確認書をお持ちですか

マイナほけんしょうかしかくかくにんしょをおもちですか

Do you have a My Number health insurance card or an eligibility confirmation certificate?

POINTReception staff speaking: the patient says which document they have.

資格確認書はこちらです

しかくかくにんしょはこちらです

Here is my eligibility confirmation certificate.

POINTPatient speaking: use this when presenting your 資格確認書.

本日は予約しております

ほんじつはよやくしております

I have a medical appointment today.

POINTTell reception you have an appointment; give your name and appointment time if needed.

問診票を記入しました

もんしんひょうをきにゅうしました

I've completed the medical intake form.

POINTUse this when handing in the form about your symptoms and medical history.

診察券を忘れてしまいました

しんさつけんをわすれてしまいました

I forgot my patient card for this hospital.

POINTA patient card identifies you at the hospital. It is separate from documents used to check health insurance eligibility.

住所が変わりました

じゅうしょがかわりました

My address has changed.

POINTTell reception when your registered details have changed.

会計はどちらでしょうか

かいけいはどちらでしょうか

Where can I pay?

POINT「どちら」 politely asks where the payment counter is.

Frequently Asked Questions

Q. Which insurance documents should I use at reception?
A. Use a My Number card registered for health insurance, or an eligibility confirmation certificate (資格確認書). Conventional health insurance cards have expired. If you forget the documents or eligibility cannot be checked, ask reception about verification and payment that day.
Q. Can I see a doctor without an appointment?
A. This depends on the hospital, clinic and department. Check appointment requirements, reception hours and whether you need a referral before visiting.
Q. Are medical intake forms available in other languages?
A. Available languages differ by facility. Before your visit, ask whether a form or interpretation is available in your preferred language.

Other Pages in This Pack

Emergency/Trouble

Beauty/health