Telecom/IT

Computer Support

Master the Japanese you need for Computer Support in natural keigo. Scene-by-scene flow · NG examples · politeness levels · 9-language parallel translations

Synergia Editorial Team

This page helps foreign residents and long-term visitors handle "Computer Support" with daily Japanese phrases for living in Japan, practical examples, and common mistakes to avoid.

What this page helps you say in Japan

This page focuses on Computer Support and teaches useful Japanese phrases for daily life in Japan, including natural replies, polite alternatives, and practical wording for foreigners living in Japan.

What You'll Learn on This Page

Specific explanation of failure symptoms
Request a repair estimate
Data protection confirmation
Initial setup support
Check the warranty period

Practice Phrases (10 Total)

パソコンが起動しなくなりました

パソコンがきどうしなくなりました

My PC won't start up.

POINTFirst symptom description

電源は入るのですが画面が真っ黒です

でんげんははいるのですががめんがまっくろです

It powers on but the screen is black.

POINTSpecific symptom description

異音がして動きが遅くなりました

いおんがしてうごきがおそくなりました

It makes strange noises and runs slowly.

POINTPossibility of fan/HDD trouble

ウイルス感染の可能性があります

ウイルスかんせんのかのうせいがあります

There may be a virus infection.

POINTMalware check request

データを失わないように修理できますか

データをうしなわないようにしゅうりできますか

Can you repair without losing my data?

POINTData security is a top priority

見積だけ先にお願いできますか

みつもりだけさきにおねがいできますか

Could I get just a quote first?

POINTCheck whether there is a free estimate or a fee

プリンタの設定をお願いしたいのですが

プリンタのせっていをおねがいしたいのですが

I'd like help setting up the printer.

POINTWi-Fi connection support

OSを日本語から英語に変更できますか

OSをにほんごからえいごにへんこうできますか

Can I change the OS from Japanese to English?

POINTLanguage switching is possible for Windows and Mac

保証期間は残っていますか

ほしょうきかんはのこっていますか

Is there still warranty coverage?

POINT1 year manufacturer warranty is common

バックアップの方法を教えてください

バックアップのほうほうをおしえてください

Could you teach me how to back up?

POINTConsidering both cloud and external HDD

Frequently Asked Questions

Q. What is the IT support fee for a home electronics retailer?

A. Basic support starts from 3,000 yen, data recovery costs 20,000 to 100,000 yen, and initial settings range from 5,000 to 15,000 yen. Prices vary depending on the store.

Q. Is there an easy solution that I can do myself?

A. (1) Reboot (2) Check the power cable (3) Boot in safe mode (4) Restore to a restore point. This will solve 90% of the problems.

Q. Is data recovery possible?

A. Even if there is a physical breakdown, a professional company can restore the recovery rate by 60-90%. The average fee is around 100,000 yen, and the success fee type is safe.

Q. What about English support for foreigners?

A. Major electronics retailers (Yodobashi and Bic Camera) have English-speaking staff. Apple support is available in multiple languages on the web and by phone.

Q. Do I need to set Japanese input settings on my PC?

A. Windows 10/11 is equipped with IME as standard. Mac also supports JIS/Romaji input selection. Japanese input is also possible with an English layout keyboard.

Computer Support

What this page helps you say in Japan

What You'll Learn on This Page

Practice Phrases (10 Total)

Frequently Asked Questions

Other Pages in This Pack

Japanese for work

daily life